What happens when a cruise ship’s computer system forgets who you are? This week, Melissa unpacks a rare but massive IT failure that left Carnival Firenze stuck in port and thousands of guests confused and delayed. She also gives a raw update on the tragic Anna Kepner case, raising big questions for parents cruising with teens. Plus, there’s growing unease over changing Southern Caribbean itineraries and a controversial onboard assault involving a mistaken identity. If you’re a poker fan, heads up, Princess Cruises might be quietly phasing out tables. And finally, Hawaii's new climate tax has cruisers rethinking those dream itineraries.
A lot is happening behind the scenes, and it’s not all sunshine and daiquiris.
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**CHAPTERS:**
* (0:00) What caused Carnival Firenze to delay departure by a full day?
* (1:58) Why are cruisers worried about Southern Caribbean itineraries?
* (3:17) What’s the latest development in the Anna Kepner case?
* (4:41) How did a mistaken identity lead to an onboard assault charge?
* (6:22) Is Princess Cruises phasing out poker tables, and why does it matter?
* (7:58) How will Hawaii’s new cruise tax affect your future travel plans?
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