Yesterday I mentioned that today I wanted to talk about Starbucks and cruise lines—and how, surprisingly, there are a lot of parallels between the two. This is one of those conversations that isn’t really about coffee or cruising alone, but about experience.
I share what happened at Starbucks when decisions were made that focused heavily on efficiency and the bottom line, and how that impacted the customer experience. Then we talk about how cruise lines face similar risks if cost-cutting starts to affect the very things that make each cruise line special.
We discuss the importance of crew, service, food quality, and the unique touches that give each cruise line its personality. I also share examples of what cruise lines do well—and what could be at risk if they lose sight of why guests are willing to pay for these experiences in the first place.
This is meant to be a thoughtful conversation, not a criticism. I’d really love to hear what YOU think makes a cruise special and what changes you’ve noticed—good or bad. Thank you so much for being here with me today. God bless you! 💙⚓️
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Thank you for watching Let's Go! Travel Tips and joining us as we talk about cruising to such destinations as Alaska and the Caribbean, but also to more distant and exotic locations in Europe, including the Mediterranean, the Baltic, British Isles, Norway and beyond. We share the latest Cruise News Today and Cruise Travel Tips. Please be sure to tell us in the comments your own experiences so we can all learn how to best enjoy our cruise vacation. Thank you and God Bless you!
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